Snow Fall Help Center

The service starts with a 3-month minimum initial term, billed monthly. After this initial period, it is automatically renewed monthly unless terminated according to the Terms and Conditions. To request termination, contact support@snow-fall.io at least 30 days before the end of the current period. For legal details, see our Terms and Conditions.

To enable 2FA, go to your account settings in the "Security" section. Scan the QR code with an authenticator app such as Google Authenticator or Authy, then validate the code in the dashboard to activate 2FA.

Your first subscription is paid by card via Stripe. For additional nodes on an existing subscription, other payment methods may be available depending on your account configuration. You can review available options during checkout.

To get your first node, follow these steps:

1. Log in to your Dashboard and click on the "+ New Node" button.
2. In the modal window, select your desired node type and quantity, then click the "Add" button.
3. Review and accept the Terms and Conditions by checking the box.
4. Proceed through the secure registration and payment process.
5. Once payment is confirmed, your new node will appear on your Dashboard.
6. If the node's status is "Need Configuration", click the 'i' (info) icon next to it and follow the instructions to provide necessary configuration details.
7. After our team validates and deploys your node, its status changes to "Live". You can find the technical details on the node details page.

Adding an additional node follows a similar process to ordering your first node:

1. From your Dashboard, click on the "+ New Node" button.
2. Select the desired node type and quantity, then click the "Add" button.
3. Review and accept the Terms and Conditions.
4. The payment flow can generate an invoice for a prorated amount, based on the remaining days in your current billing cycle.
5. Once paid, the new node will appear on your Dashboard, and the subsequent configuration and setup steps are identical to your first node.

All your invoices and payment history are available in the Billing section of your dashboard. On the Billing page, you can view past payments and download invoice PDFs when available.

Snow Fall targets monthly service availability of 99.5% (excluding planned maintenance). Planned maintenance is announced at least 48 hours in advance. If availability falls below this threshold, service credits may apply under the Terms and Conditions.

For support, contact support@snow-fall.io. For a formal claim, send details (account, issue, date/time, and actions already taken) within 7 calendar days from discovering the issue. Service response commitments are defined in the Terms and Conditions.

Subscription termination must be requested by contacting support@snow-fall.io. Self-service cancellation is not available from the dashboard. Requests must respect the notice period defined in the Terms and Conditions (at least 30 days before the end of the current period).