Subscription Guide

Step-by-step guidance for Snow Fall clients.

Learn how to start, scale, manage, and stop your subscription.

First Subscription
Add a Node
Billing and Orders
Stop Subscription

How to get your first subscription

  1. Open your Dashboard and click "+ New Node".
  2. Select node type and quantity, then click "Add".
  3. Accept the Terms and Conditions.
  4. Continue to checkout and complete Stripe payment.
  5. After payment, check your active items in Subscriptions.
Your first subscription is paid by Stripe. Some nodes may require a configuration step before becoming Live.

How to add a node to an existing subscription

  1. Click "+ New Node" from your Dashboard.
  2. Select product and quantity, then accept the Terms and Conditions.
  3. Validate checkout and complete payment if an invoice is generated.
  4. Track progress in your dashboard and node details view.
Additional nodes can be billed with a prorated amount based on the remaining time in your current billing cycle.

Node configuration and lifecycle

After purchase, configure your node from its details panel when status is Need Configuration.

Step 1
Need Configuration
Step 2
Validating
Step 3
In Progress
Step 4
Live

How to manage subscriptions, payments, and orders

  • Subscriptions: subscription status and monthly amount.
  • Orders: additional node orders and pending payment links.
  • Billing: payment history and invoice download when available.
Keep your billing profile updated from your account settings to avoid invoicing issues.

How to stop your subscription

Stopping a subscription requires contacting our team.

Self-service cancellation is not available from the dashboard.

  1. Email support@snow-fall.io with your account details and subscription reference.
  2. Send your request at least 30 days before the end of the current period.
  3. Follow confirmation instructions from support.

Contract reference: Terms and Conditions.